Thomas Sabo Jewelry

Everytime I get a new charm they fall of the clip and Im left with nothing but a clip on my bracelet. Ive spent a fortune on charms just for this to happen to all of them Im not able to get a refund or replacement on it even with proof of purchase and damage

I order a watch who was on sell the moment when I received my watch there were additional 20%off so I wrote them an email asking do I need to return the item and reorder it or they may jut reimburse me with the difference.when they call me back they actually ask me to return it and reorder it again so in a time of COVID I have to go 2 times to the post office for 70$ different they just count on it . Not happy at all also I bought a bracelet that brokered 5 minutes after I gift it to my daughter and I have been asked to pay for the reparations even I had 30 more day return policy

Over the past 3yrs I have been purchasing Sabo charms for my wife's Sabo charm bracelet that I chose for her in the hopes she would have it for many years to come. I have spent nearly $1000.00 on everything. It seems almost all the charms have either fallen off and gotten lost or the clasp has broken leaving the charms worthless. I thought when I was buying these, I was buying a quality product. Apparently not. Before I experienced these disappointments I would talk highly of your product with compliments my wife would receive on its looks. Now however, I refuse to buy anymore of your product due to your crapy warranty which doesn't stand by your product. I have replaced and repaired a few of these charms , but as soon as they are complete it seems as tho another breaks. It's sad because I was planning on purchasing charms on a regular basis to reconize memorable occasions. I hope that you may be able to change my thoughts about your product by offering me some compensation? I'm very disappointed that I may have to turn to another company and start over spending my hard earned money on my beautiful wife for a product that will last for many years to come. John

I was bough a Thomas sabo pink pearl charm for a present on a Thomas sabo bracelet a year ago. The person who bought the present for me hasn't kept the receipt a year on. I loved it!!! Until :( I noticed my pink pearl was gone!!!! The Thomas sabo fitting was still attached to my bracelet but the pearl had fell out of the fitting, clasp. Considering the price of these charms which I loved by the way, you would think it shouldn't be able to just fall off!!! Especially if the fitting is still perfectly attached to my bracelet! I showed this to the manage in your trafford centre store who was no help at all, infact very abrupt and not understanding at all! Her response absolutely nothing I can do!!!! Really????? So dissatisfied!!!! Considering since my sis purchased me the charm I've purchased another bracelet and a chain and two more charms!!!!!

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